Now that you understand the differences between these fields, you can assemble emails with intention, courtesy, and proper etiquette. Best content marketing tips: Create content that stands out and drives quality results. A step-by-step guide on everything you need to know about starting a new blog. A step-by-step guide of everything you need to know about using case studies in your marketing strategy.
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Creative Services. Work with designers, copywriters, and SEO specialists. View product overview. View all industries. Content creation Email etiquette Using Bcc vs. Cc Do you know when to use Bcc vs. One is forced to hit reply-all to defend oneself — but thereby perpetuating the saga. The CC-ed in people do not want the original email in their inbox.
They want you to do your job on your own without consultation. Susan, I agree, that is a tough situation. The approach I would take is to be direct: speak privately to the offender but assume that their motives are innocent. Just politely ask that they come directly to you, and you alone, with requests, as it will you allow you to address the issue and spare the others from unnecessary emails.
I would expect that to remedy the situation but if not, you could escalate from there. I hope that helps and thanks for reading! I am terrified that the repercussions of her email micromanaging will be exactly as you describe—people will be wary of trusting me.
Hate, hate, HATE having to cc people. Oh my! Micromanaging is challenging. It sounds like something a business coach or internal mentor might help you navigate.
Good luck and thanks for reading! We work on projects and my boss wants to see the interactions between clients. Also we work in teams where we support each other and lean on each others knowledge and experience. I think copying people in your team is important and your article promotes individualism. To me, this is ok if the sender is experienced and knows what they are doing, but especially if they are beginners at their craft, or even experienced employees whose employer requires them to copy others on their emails, I do not see what the big deal is as long as they are not micro managed.
Thanks Chris! That information belongs in a more public place, such as in a CRM, an internal wiki, or a team collaboration tool like Twist www. The MD of my company sent my manager an email berating me and my team. Is this ethical? Business ethics is not my area of expertise, but I would certainly say that the MD exhibited poor leadership skills!
That sounds like a no-win situation for your team, unless the organization has a Board of Directors, or HR department, or someone above the Managing Director who can hear your case and mediate the situation. Good luck! I think CCing everyone is great! Everything is transparent and open. To me not ccing everyone tells me you have something to hide And why should we hide what needs to be emailed at work?
The more information everyone shares at work the better. Keeping info and not sharing even minor details is harmful to the organization. Thanks for reading and commenting, Jay! In my experience, everyone is drowning in email, and anything that can be done to lessen the email burden is welcome. I wonder if your co-workers have the same attitude as you? It might inform your behavior to know the answer to that question. I use BCC all the time, mainly when I send an email to all the members of the local council of my fraternal organization.
It affords the members some privacy by not showing their email addresses publically. Thanks Domenick! Yes, you are correct, that is a great use of BCC, and I should have mentioned it in the article. When things happen at my job, Payroll has no idea and it messes with pay and other paper work. I keep payroll personnel in on a CC in certain emails because at least everyone knows everyone has been informed.
Thanks for your thoughtful response! Maura, This is the best, logical explanation and advice on this topic that I have seen. Thank you. I am going to share this with my coworkers. Declaring cc an outright no no would just create a bad notion and anyone reading this article may build a perception to not to use cc ever at all and claim it as a bad etiquette to anyone using it.
The article is good but lacks clarity. As a PM, I have a product go-live in next 1 week with 10 different teams involved who have several dependencies. I drop an email to the very first team in the chain asking for a status while ccing the others.
This is how you keep everyone in loop which was and is the original purpose of the cc. Note that you cannot just call anyone all the time. I would always advice to cc his manager and request for an update. This is the most professional and correct way of making things transparent. Hi Aashish, thanks for reading and for your thoughtful comments.
In your circumstance, I believe the problem is using email for project-related information. Thanks again for reading! They send you emails that barely make sense and only include a few words. And herein lies the problem: questions are answered or asked without context. Again, this is not best practice, and you should avoid using CC in this way.
The Best Friend Boss is actually the boss, but they want to be your friend and for you to know that they are just part of the team. This becomes an issue when everyone is included in every email in an attempt to foster team spirit and make sure no one is left out.
In reality, this leads to everyone on the team receiving unnecessary emails and wasting time trying to sort through them all. Most of us get on with our day-to-day email correspondence without giving it too much thought. But next time you compose an email, take a minute to consider whether CC-ing is helpful or necessary. CC is a very useful tool, but only when used sparingly and with some consideration.
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